Troubleshoot Situations Where You Cannot Connect to Secure Web Sites by Using Internet Explorer (https://)
Resolution :
1>Delete Temporary Internet Files
2>Configure Security, Content, and Advanced Settings in Internet Explorer
1.Configure Security settings for the Trusted sites zone in Internet Explorer.
a. In Internet Explorer, on the Tools menu, click Internet Options, and then click the Security tab.
b. Click Trusted sites, and then click Default Level.
c. Add the secure Web site to the Trusted sites zone. To do so, click Sites, type the Uniform Resource Locator (URL) of the site in the Add this Web site to the zone box, click Add, click OK, and then click Apply.
2.Clear the Secure Sockets Layer (SSL) slate and AutoComplete history.
a. Click the Content tab.
b. Under Certificates, click Clear SSL Slate.
c. Click OK when you receive the message that the SSL cache was successfully cleared.
d. Under Personal information, click AutoComplete.
e. Under Clear AutoComplete history, click Clear Forms. Click OK when you are prompted to confirm the operation.
f. Click Clear Passwords. Click OK when you are prompted to clear all previously saved passwords, and then click OK two more times.
3.Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0.
1. Click the Advanced tab.
2. In the Settings box, under Security, click to select the Use SSL 2.0 and Use SSL 3.0 check boxes (if they are not already selected), and then click OK.
4.Verify that Your Computer Is Using 128-Bit Encryption
a. In Internet Explorer, on the Help menu, click About Internet Explorer.
b. The level of encryption on your computer appears next to the words Cipher Strength. Verify that the Cipher Strength value appears as 128-bit.
c. Click OK.
3>verify that your computer is configured with the correct date and time settings:
1. Click Start, and then click Control Panel.
2. Click Date, Time, Language, and Regional Options, and then click Date and Time.
3. Click the Date & Time tab.
4. Make sure that the date and time settings are configured to use the current date and time, and then click OK.
4>Use System Restore to Return Your Computer to a Previous State If it was connecting before.
5>Check Third-Party Firewall or Antivirus Programs
Make sure that third-party firewall or antivirus programs that are installed on your computer are configured correctly and are not preventing you from connecting to secure Web sites.
6>Use the System File Checker (Sfc.exe) Tool to Verify Protected System Files
Start >> Run >> SFC /SCANNOW
7>Verify that the Microsoft Cryptographic Services Service Is Started
Start >> Run >> cmd >> net start cryptsvc >> <ENTER>
or
Start >> Run >> Services.msc >> cryptographic service >> Status (Automatic and Started)
8>Register .Dll Files
Start >> Run >> CMD
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
Click OK when you receive the message that DllRegisterServer in FileName succeeded.
9>Create a New User Profile