Issue

Resolution

Outlook 2007 is slow and you upgraded from an older version of Outlook

Outlook 2007 uses your existing account settings to create new ones for you. There are 4 files which contain information about add-ins, views, custom toolbars, and custom forms which may be corrupted in the upgrade process. You can safely delete (or rename) these as Outlook will recreate them without loss of data or settings, with the exception of outcmd.dat. This file holds customized toolbar settings, but since Outlook 2007 uses ribbons, not toolbars, you'll need to redo any customizations anyway.

Extend.dat - this file is located in C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

Views.dat and Outcmd.dat - these files are located at C:\Documents and Settings\username\Application Data\Microsoft\Outlook

Frmcache.dat - it's at C:\Documents and Settings\username\Application Data\Microsoft\Forms

If deleting the files doesn't help, try a new profile.

You receive blank messages

Disable Outlook integration or email scanning feature of your anti-virus or security program.

Outlook is crashing

Disable add-ins. If you have Adobe Acrobat 6 installed, disable it's add-in first. SnagIt's addin will also crash Outlook. If Outlook crashes when you attempt to disable the addins, you'll need to edit the registry. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins and change the load behavior for Acrobat, SnagIt or other non-Microsoft add-ins to 0.

Sometimes when composing a mail, typing does not insert characters into the body of the message. Clicking the body also does not work.

Click on the To, CC, or Subject line and then click back into the body of the message.

Error messages in Outlook about the NormalEmail.dotm file.

If you have had a previous version of Office 12 on your machine and are seeing this:

1. Close Outlook.

2. Delete the NormalEmail.dotm file located in '%appdata%\Microsoft\Templates'.

3. Restart Outlook

Saving an attachment in Outlook 2007 does not append the file extension. [Windows Vista]

The workaround is to either type in the file extension or go to Folder Options in Windows Explorer and uncheck the option to Hide Extensions for Known File Types.

Exchange account is configured to deliver to a PST file but you're not getting any new mails to download, and get an error every minute.

Due to some data loss bugs, Exchange mail delivery to a PST file is not supported

You get an error trying to configure a Hotmail account: There was an error locating one of the items needed to complete this operation. It might have been deleted. You also do not see the "Hotmail" entry in the drop-down menu for manual account configuration. [Windows Vista]

The registry contents for HKLM\Software\Microsoft\Internet Domains\hotmail.com are not written by the latest builds of Vista. If you have a Windows XP machine, you can copy the contents of this registry location to your Vista machine, and Outlook should be able to configure accounts that end in @hotmail.com again.

When adding RSS feeds through the Account Manager it doesn't work.

The first time you add an RSS feed through the Account Manager it will not get added correctly. Once you close and re-open the Account Manager, all subsequent feeds will get added correctly.

Official comments on Outlook 2007 requiring Windows Desktop Search:

"Outlook has worked closely with the MS Search team to develop a version of our Instant Search functionality that leverages the new Windows Desktop Search 3.0 platform. These changes have required a significant investment in converting the underlying architectures of the Outlook application and as such have introduced changes into the end-user experience, specifically around configuring the new Outlook 2007 application and the need to install Windows Desktop Search 3.0.

Instant Search Query Builder return non-localized keywords for my language

Outlook's Advanced Query Syntax support will only work correctly when the language of the OS and Office 2007 match.

Where did the MSN Toolbar and/or LookOut toolbar go?

Windows Desktop Search 3.0 disables the MSN Toolbar and LookOut in Outlook. LookOut and the MSN Toolbar are now considered to be old versions of Microsoft products. To offer users the clearest and most integrated search experience for Outlook 2007, Outlook disables these add-ins when Outlook starts.

If you delete or move an item from a list of search results, nothing happens.

When you are viewing the results of a query, if you delete or move an item it will not be updated in those results, but it WILL be deleted or moved as intended (in the background).

To see the updated list, enter your search again.

Windows Desktop Search has been installed for a few hours already and mail is still not indexed, so searching in Outlook 2007 does not show any or all of the results.

Microsoft uses "back-off logic" that prevents the system from indexing (and slowing your machine down) when you are actively using it. If you leave your machine alone for more than a few minutes it will continue to index.

For best results when indexing a store, leave Outlook running unattended overnight to fully index your store.

 An Outlook data file was removed from the search options to prevent it from being indexed in Search Options in Outlook but it is still showing up in the search results?

In order for changes in the indexing selection to take effect, you must reboot Outlook.

The search folder has stopped updating.

If the search folder uses Categories in its criteria, it may not update automatically. This is a known issue

To work around the problem, create the search folder using the Advanced tab in the Search Folder criteria dialog box. Select Categories from the frequently-used fields, and select is (exactly) instead of contains for the keyword. Then add the category to search for. This search folder will not show messages with multiple categories, but it will update automatically.

 While Windows Desktop Search is indexing your data it displays an error such as this: The instruction '0x03f7f516' referenced memory at "0x0xxxxxx". The memory could not be read. Click OK to terminate the program.

This is a crashing issue with the Adobe PDF iFilter component (which indexes PDF files).

You need to disable the PDF iFilter and then restart the Search service:

1. Go to Add/Remove Programs, and uninstall the ‘Adobe PDF IFilter 6.0.’

2. From a command prompt, type net stop wsearch then net start wsearch to restart the Search service.

Search fails to find items in the Outlook Connector mailbox

There is a known bug where Instant Search does not work for Microsoft Office Outlook Connector mailboxes. There is a workaround to enable legacy search for such mailboxes: In the Outlook explorer window, click Options on Tools menu, and then click Search Options. In the Indexing list, uncheck the checkbox for any mailboxes that rely on the Microsoft Office Outlook Connector.

Will e-mail addresses included in the CC or BCC fields of sharing messages for restricted calendars get access to the published calendar?

When composing a sharing message for a calendar published with restricted access, e-mail addresses in CC or BCC fields do indeed get access to the calendar.

When adding an Internet Calendar Subscription through the Account Manager it does not work.

The first time you add an Internet Calendar Subscription through the Account Manager, it does not work. Closing and reopening Account Manager should enable all further subscriptions.

Publishing a calendar results in the loss of some copy/paste and drag-and-drop functionality for that calendar.

Publishing a calendar to the Internet currently causes appointment copy/paste and drag-and-drop functionality to stop working on that calendar.

To work around this issue, open up the appointment details and change the settings through that dialog rather than via drag and drop, or copy/paste operations.

Outlook is unable to subscribe to Internet Calendars when a webcal link that contains international characters is clicked in Internet Explorer.

The calendar can be manually subscribed in Outlook by copying the Internet Calendar address and creating the subscription through the Internet Calendars tab, located under Account Settings on the Tools menu.

Rules for the Exchange mailbox get applied to the Outlook Connector mailbox.

 Search fails to find items in the Outlook Connector mailbox

There is a known bug where Instant Search does not work for Microsoft Office Outlook Connector mailboxes. There is a workaround to enable legacy search for these mailboxes:

Go to Tools, Options menu then choose Search Options. In the Indexing list, remove the check for the Outlook connector mailboxes.

Outlook fails to load because of errors with “msncon32.dll” or “msncon.dll”.

Download the latest version of Outlook or reinstall the outlook from CD